Find and send the POS log
Copy the POS's log, or send the whole file, so support can see what went wrong.
Each POS writes its own log: what it did and when. When support asks for it, you send it from About this POS. The log never holds PINs, passwords or card data.
About this POS
Registered to: Kopitiam Demo
Version
FooodPos 0.2.851
Terminal
T01 · Counter 1 (Main POS)
This POS's log, for support
Open the log folder2Copy the last 200 lines3
Copied 200 lines. Paste them into a message to support.4
Close- Version: tell support this too.
- Open the log folder: opens the folder with the whole log files.
- Copy the last 200 lines: puts the newest part of the log on the clipboard.
- What happened: the line under the buttons.
Send the last lines
- On the table screen, tap the FooodPos logo at the top left. About this POS opens.
- Press Copy the last 200 lines.
- Open WhatsApp or your email, and paste the lines into a message to support.
- Add the Version, what went wrong and at what time.
Send the whole file
On Windows
Press Open the log folder. The folder is normally C:\FooodPos\Data\logs. Attach pos.log, the file being written, and pos.1.log, the one before it.
On Android
Press Share the log, then choose WhatsApp, email or Drive. A tablet has no folder to open.
If something goes wrong
- The log has nothing in it yet.: the POS has not written anything yet. Use it for a moment, then try again.
- The log could not be opened. Try again.: press the button once more.
- The POS does not open at all (Windows): open C:\FooodPos\Data\logs in File Explorer and send pos.log from there.