Knock off a debt
Take what a customer owes on their invoices, all of it or a part, and print the payment receipt.
When a customer comes back to pay what they owe, you knock off the debt: all of it or a part. It prints a payment receipt. The money counts in today's takings as debt collected, not as a sale.
The Knock off window
Knock off a debt · Tan Ah Kow · 012-345 6789 · C-7K2M9Q
Owes
RM 186.501
Tick the invoices to pay first; the rest are paid oldest first.
INV-000031 2026-10-02 120.002INV-000047 2026-10-20 66.50Cash3VisaDuitNow QR
Amount paidRM 186.50
4Handed over: 200.00. Change: 13.50
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CancelClearTake RM 186.506
- Owes: everything the customer owes, as this POS knows it.
- The invoices: tick the ones the customer wants to pay first. The rest are paid oldest first.
- The methods: how the customer pays. Cash is chosen first.
- Amount paid: starts at everything owed. Key less to take only a part.
- Handed over: cash only. Tap it and key the notes you are given; the change shows beside it.
- Take RM 186.50: takes the money.
Take the payment
- Open 📒 Pay later / Deposit, then the Invoices tab.
- Find the customer and press Knock off. To pay one invoice, tap the customer's name, then Pay this beside it.
- Tick the invoices to pay first, if the customer says which.
- Choose the method. Key the amount if the customer pays only a part.
- For cash, tap Handed over and key what you are given.
- Press Take RM 186.50.
The window says Paid, with the payment receipt's number and the change to give. The receipt prints by itself. Print again prints another copy; Close goes back to the list.
If something goes wrong
- The cloud cannot be reached: this is this POS's copy of what is owed. A manager's PIN, or staff code and password, is needed.: a manager types their PIN in the window.
- More than is owed: the cloud keeps the extra as the customer's credit.: lower the amount, unless the customer wants the credit.
- The receipt did not print: check the printer is on and has paper, then press Print again.