A kitchen ticket did not print
The red kitchen banner says a ticket did not print: check the kitchen printer, then retry it, print it elsewhere or mark it.
When a kitchen printer does not print a ticket, a red banner shows on the table screen and the sales screen. The POS keeps trying a printer that does not answer, but a ticket it could not print waits for a person.
The banner and the ticket
1 ticket not printed at Hot kitchen Dismiss Open1
Needs attentionTickets that are not on paper yet. Check the printer before printing again.
Hot kitchen #12 · Table T6 Not printed 3 min ago2
Retry now3Print on another printer4It printed5Print againDon’t print6
- Open: opens the Print log, with the ticket at the top under Needs attention.
- The ticket: its station, number and table, and where it stands: Not printed, Printer not answering, trying again or May have printed.
- Retry now: tries the same printer again at once.
- Print on another printer: choose another printer this POS can use.
- It printed / Print again: the ticket is on paper after all, or it needs a second copy (marked REPRINT).
- Don't print: the kitchen will not get this ticket. The POS asks first.
Put it right
- On the red banner, press Open. Or tap ⚙, then 🖨️ Print log.
- Under Needs attention, find the ticket and read where it stands.
- Check the kitchen printer: power, cable, paper and cover.
- The printer works again? Press Retry now. Cannot fix it now? Press Print on another printer and choose one.
- It says May have printed? Ask the kitchen first, then press It printed or Print again.
- The ticket leaves the list. The banner goes when nothing is left.
In the back office, Kitchen Tickets (under MASTERS, Room) lists every ticket of the last 12 hours that did not reach the kitchen, with Mark printed, Reprint and Cancel.
If something goes wrong
- There is no other printer this POS can use.: fix the kitchen printer, then press Retry now.
- A USB kitchen printer needs permission on this tablet: tap Allow (Android): tap Allow, then Allow again when Android asks.
- There is no Print again: your POS access group does not have Reprint a kitchen ticket. Ask a manager.