A member payment needs attention
Member does not answer a member payment at the POS, or a bill is listed under Needs attention in the back office: what to do.
When a guest pays with Member (wallet, points or a voucher), the POS asks Member and waits for its answer. The bill is not paid until Member says yes. If Member does not answer, the POS tells you. A bill Member could not finish by itself is listed under Needs attention in the back office.
At the POS
Member has not answered. Try again, or pay another way.1
Try again2Pay another way3
- The message: after two minutes with no answer. Before that, it says Confirming with Member….
- Try again: asks Member once more.
- Pay another way: stops the member payment, so you can take another method.
- Wait while it says Confirming with Member…. The bill cannot be changed meanwhile.
- When it says Member has not answered. Try again, or pay another way., press Try again.
- Still no answer? Press Pay another way.
- It asks Stop the member payment? If Member did take it, it is given back to the member by itself. Press Yes.
- Take the payment with another method.
In the back office
- In the menu, under MASTERS, click Member, then Member sales.
- Needs attention is the amber box at the top. Each row says what happened.
- could not be posted to Member: no points were given. Put the reason right, then click Try again.
- Member took … for a bill the POS has not finished: ask the outlet what became of the bill. If it was never paid, click Undo: the wallet money and the points go back to the member.
- When the row is seen to, click Dismiss.
If something goes wrong
- The bill of this member payment has since arrived paid. Refund the bill instead: that gives the wallet money and the points back.: do not undo it. Refund the bill at the POS if the money must go back, then Dismiss the row.
- An earlier try for this bill is still being confirmed with Member. Try again in a few minutes.: wait, then click Try again once more.
- There is no Try again, Undo or Dismiss: your access group may read Member but not set it up. Ask the owner.