“Ordering is paused” on a kiosk
Why a kiosk says Ordering is paused, and how to fix each reason.
When the kiosk cannot take orders, it says Ordering is paused. Please order at the counter. The small line under it says why. The guest orders at the counter, and you fix the cause.
The paused screen
● (the link dot)1
Kopitiam Demo logo
Ordering is paused. Please order at the counter.2
Cannot reach Main POS T01 on the shop's network.3
Close4- The link dot: green while the kiosk reaches its Main POS or the internet, red while it does not. Tap it to see its line.
- Ordering is paused: shown on the start screen, or after the guest taps Pay at the counter.
- The reason: what to fix. See the list below.
- Close: back to the start screen.
The reason, and what to do
- Not set up yet: this kiosk is switched off, or has no Kiosk settings, in the back office: switch the kiosk on, and save its Kiosk tab once.
- Not set up yet: choose this kiosk's Main POS in the back office: on the Kiosk tab, choose the Main POS under Its orders go to, then Save.
- Not set up yet: choose Dine in or Take away in the back office: on the Kiosk tab, choose an order type for at least one of them, then Save.
- Cannot reach Main POS T01 on the shop's network., or Main POS T01 has not been heard from for 2 minutes: is it on?: turn T01 on, open FooodPos on it, and check both are on the same network.
- Main POS T01 needs updating before it can take kiosk orders.: update T01 first, then the kiosk.
- Main POS T01 does not have this kiosk on its list yet: close and open FooodPos on T01 again, then try again.
The back office's path is Outlet, Outlets, Edit on the outlet, POS terminals, then Edit on the kiosk's row.
After the fix
- On the kiosk, tap Close.
- Wait up to a minute while the kiosk reads its settings again.
- The start screen shows Tap to order again.
If something goes wrong
- It still says paused after the fix: close FooodPos on the kiosk (three taps on Powered by FooodPos, then Exit kiosk mode) and open it again.