When the booking page has no times
Every way the booking page can say a guest cannot book online, what the guest sees, and what the restaurant sets to open it. The link that is not open, not taking bookings right now, no online bookings at all, an outlet by phone only, greyed days, no times on a day, every time fully booked, and a party too large.
On this page
The booking page offers a guest only what the restaurant has opened to online booking. When there is nothing to book, it says so plainly, and says what the guest can do instead, usually to ring the outlet. This guide lists each case: what the guest sees, why, and what the owner sets in the back office to open it.
Before you start
To check the page as a guest sees it, open it from the back office: Reservations, Your booking link, Open. The same box says whether each outlet is ready for guests. See Reservations: your booking link and QR.
The page will not open at all
These show in place of the whole page, with a round ! above them.
Demo Kitchen Ipoh
- The title: what is wrong, in a few words.
- The words: what it means for the guest, and what to do.
- The outlets: on this page only, each outlet with an address or phone, to ring or visit.
| The guest sees | Why | What the owner does |
|---|---|---|
| This booking link isn't open — This restaurant isn’t taking table bookings on this page. Please check the link, or call the restaurant to book. | The link's restaurant code is wrong, or the restaurant has no outlet with an active dining shift. | Check the link (copy it again from Reservations). Add a dining shift for the outlet in Dining Shifts. |
| Not taking online bookings right now — This restaurant isn't taking online bookings right now. Please call the outlet. | The restaurant's free trial has ended. | Subscribe to a plan. The page takes bookings again at once. Check again reads the page again; it waits 15 seconds between presses. |
| No online bookings here — Demo Kitchen does not take table bookings online. … | Bookings and queue is not in the restaurant's plan. A booking already made keeps its own page. | Add Bookings and queue to the plan. |
| Can't reach the restaurant — Check that your phone is connected to the internet, then try again. | The guest's phone is offline. | Nothing. Try again when the phone is back online. |
| Just a moment — A lot of requests came from here in a short time. Please wait a few seconds. | Too many requests from one place in a short time. | Nothing. Try again counts down, then can be pressed. |
| Something went wrong — The restaurant’s system had a problem. Please try again in a moment. | A fault on the cloud's side. | Nothing. Try again in a moment. |
An outlet takes no online bookings
The outlet has dining shifts, but none has Online booking ticked. Staff can still book those shifts, in the back office and on the POS.
- With several outlets, its card in Which outlet? says This outlet takes bookings by phone only., with no Book at … button.
- Opened on that outlet, the page says This outlet isn't taking online bookings — Please call the outlet to book a table.
To open it: in Dining Shifts, edit a shift of the outlet and tick Online booking (Guests may book this service themselves). See Dining Shifts.
Days and times that are not offered
When, and how many?
- The day strip: from today to as far ahead as the outlet books. A greyed day, such as a Monday the outlet is closed, cannot be pressed.
- No times this day: shown when no time of the day can be booked online.
| The guest sees | Why | What the owner sets |
|---|---|---|
| A greyed day | No shift open to online booking runs on that weekday. | The shift's Active days. |
| The strip stops after some days | The outlet books only so many days ahead. | The shift's Book up to (days ahead). |
| No table can be booked online for this day. Try another day, or call the outlet. | No time of that day is offered: the service is closed that day, or every time is too close. | The shift's Starts, Ends and Minimum notice (min). |
| Times struck through, and A time with a line through it is fully booked. | Those times have no free table that seats the party, or their covers are full. | More tables in Table Plan, or the shift's Max covers per slot. |
| Every time on this day is fully booked. Try another day, or call the outlet. | Every time of the day is taken. | As above. |
| We can't seat a party of 12 through online booking here. Please call the outlet., and Choose a smaller party to see times. | No table at the outlet seats that many. | A table that seats them in Table Plan, or take the booking by phone. |
| For more than 20 guests, please call the outlet. | The page books up to 20 guests. | Nothing: book a larger party by phone. |
A time sooner than the shift's Minimum notice is not offered at all. A time is never offered as a table: the page says only whether it is free.