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When Member is not in your plan

What the back office and both POS apps show when Member is not part of your subscription. Every Member screen and button is drawn as usual, and the first use opens Add Member to your plan, with Message on WhatsApp.

Who uses it:OwnerWhere:Back officeWindows POSAndroid POS
On this page

Member is a part of your plan of its own. When it is not in your subscription, Member is not hidden the way the other features are: its menu, screens and buttons are drawn as usual. The first thing that would use it opens one friendly window instead, Add Member to your plan, saying how to add it. Nothing is sent to the cloud or the Member Portal.

Before you start

  • To add Member to your plan, contact FooodPos: the window gives the number. See Your plan: features, outlets and POS terminals.
  • Members, points and wallets already in your Member Portal are not touched while Member is off. A bill that already has a member keeps them.

In the back office

The back office's window, the same wherever it opens.
  1. What it says: Member is not part of your subscription yet, what it gives, and to contact FooodPos.
  2. WhatsApp or call: who to contact at FooodPos, and their number.
  3. Message on WhatsApp: opens a WhatsApp chat with FooodPos in a new tab.
  4. Close: closes the window. Nothing else changes.

The window opens when you:

  • click Connect Member on a Member screen of a restaurant not connected yet;
  • click Subscribe, Connect, Test connection or Get a new key on Connection;
  • click Link a member (or Change) on a customer's Details. See Customers: Details tab;
  • do anything else the cloud refuses because Member is off.

Disconnect still works: it is the way out, and needs no Member.

A restaurant already connected

For a restaurant connected to the Member Portal before Member went off, each Member screen shows the same words in its own place, with nothing asked of the portal.

A Member screen of a connected restaurant while Member is off.
  1. Add Member to your plan: the card, in place of the screen's own figures and lists.
  2. Message on WhatsApp: opens a WhatsApp chat with FooodPos.

On the POS

On both POS apps, the Member buttons are drawn as usual, and the first tap that would use Member opens the window: the member chip and the bill's member, New member and the search in the member window, the payment window's Member key, and Use on a member voucher. A bill that already has a member keeps them.

On Windows
The Windows POS's window: the contact, a QR code for a phone, and Message on WhatsApp.
  1. What it says, and who to contact, as in the back office.
  2. The QR code: the same WhatsApp chat, for a phone. A counter PC is seldom signed in to WhatsApp.
  3. Or scan this with your phone to message us on WhatsApp.
  4. Close: closes the window.
  5. Message on WhatsApp: opens the chat on this computer. When it cannot, the window says WhatsApp could not be opened on this computer. Scan the code with your phone, or call the number above.
On Android
The Android POS's window: the same words, the QR code, and two buttons.
  1. The QR code, with its line under it.
  2. Message on WhatsApp: opens WhatsApp on the tablet. When it cannot, the window says WhatsApp could not be opened on this device. Scan the code with your phone, or call the number above.

Add Member to your plan

  1. Press Message on WhatsApp, scan the QR code, or call the number in the window.
  2. FooodPos adds Member to your subscription.
  3. The back office shows Member working when you come back to its window, or reload the page. Each POS takes it at its next contact with the cloud.
  4. If the restaurant is not connected yet, open Connection and click Subscribe.

What if…