FooodPosWiki

Kitchen Tickets: a bill's tickets

Find any bill of a business day on the Kitchen Tickets page, by its number or its table, and see every kitchen ticket it sent, where it printed and when, with Reprint for a copy.

Who uses it:ManagerKitchenWhere:Back office
On this page

"What happened to table 6's order?" The lower half of Kitchen Tickets answers it. On the left, Bills: every bill of one business day. Click one, and on the right, Tickets: every kitchen ticket it sent, its station, how it stands, which POS printed it and when it was sent.

Use it when a guest says a dish never came, when the kitchen says it never got an order, or to check what was cooked for a bill.

Before you start

  • Your access group needs Kitchen Tickets (View) to open the page, and Open Bills (View) to see the bills and a ticket's dishes. Without Open Bills, the page shows Needs attention only.
  • Reprint needs Reprint a kitchen ticket; Mark printed and Cancel need Kitchen Tickets (Edit).
  • The bills are those of the outlet you are working in. See All outlets, or the working outlet.

Open the bills

  1. In the back office's menu, under MASTERS, click Room, then Kitchen Tickets.
  2. Scroll below Needs attention. Bills is on the left, Tickets on the right.

The two lists, part by part

Bills on the left, one business day at a time; the picked bill's kitchen tickets on the right.
  1. Business day: the day whose bills are listed. It opens on the latest business day this outlet has rung a bill on, and cannot go past it. A business day runs to the outlet's day-end hour, so a bill rung after midnight may belong to the day before.
  2. Latest day: shown only while an earlier day is chosen. It goes back to the latest day.
  3. Bill or table: type part of a bill's number or a table's code. The list keeps only the bills that match, as you type.
  4. Bill: the bill's number. The newest bill is at the top. Click it (or anywhere on its row) to see its tickets on the right. The picked bill is lit.
  5. Table: the bill's table. A bill with no table shows its order type in grey, with its queue number if it has one (Takeaway #12).
  6. Status: Open (still being served), Held, Settled (paid) or Voided.
  7. Opened: the time the bill was opened.
  8. Tickets for…: the picked bill's number and table. Until you pick one it says Pick a bill to see its kitchen tickets.
  9. Ticket: the ticket's number, newest first. Click it to open its details (as on Kitchen Tickets). 1/2, 2/2 are the slips of a station that prints One slip per dish. A badge says what kind of ticket it is: ADDITION, DELETE or REPRINT. A copy keeps the number of the ticket it copies.
  10. Station: the kitchen station the ticket went to.
  11. Status: Waiting for printer, Printing, On screen, Printed, Not printed, May have printed or Cancelled. Under it in grey: the note it was settled with (Reprinted as T01-0042), or the printer's last error.
  12. POS: the POS that printed it, else the one that took it to print, else the one that sent it. Queue is a ticket the cloud made that no POS has taken yet.
  13. Sent: the time the ticket was sent to the kitchen.
  14. The buttons: a ticket that needs a person has Mark printed (or Mark done), Cancel, and Reprint once a POS has tried it. A ticket already printed, or on a screen, has Reprint only. A ticket a POS is printing this minute has none.

The list holds every ticket sent for the bill, and any other ticket that carries one of its dishes. A QR round's master slip, and the slip printed when a ticket is bumped on a kitchen display, are not listed here.

Find a bill's tickets

  1. Under Bills, check the Business day. To look at another day, choose it in the box.
  2. In Bill or table, type the table's code (such as T6) or part of the bill's number.
  3. Click the bill. Its tickets appear under Tickets for… on the right.
  4. Read each ticket's Status, POS and Sent time. Printed at T01 at 7:36 pm means the paper came out of that station's printer then.
  5. To see what was on a ticket, click its number.
  1. Press Reprint on the ticket's row.
  2. The back office asks: Print a copy of ticket T01-0042 for GRILL? The copy says REPRINT. It prints at a main POS, or at the POS the printer is plugged into. Press OK.
  3. A new ticket, marked REPRINT, joins the top of the list and waits for a POS. The page says Copy of T01-0042 is waiting for a POS. If none prints it within a minute, it shows under Needs attention.

A ticket that needs a person is settled here exactly as on the Needs attention list: see Settle a ticket.

What if…