FooodPosWiki

Choose food after booking

After booking a table, the guest may choose their dishes from the restaurant's QR menu. The offer on the booking page, the pre-order, sending and taking it back, what is kept until the party is seated, and what the cashier sees on the POS.

Who uses it:GuestCashierWhere:Online bookingQR orderingWindows POSAndroid POS
On this page

After booking a table, a guest can choose their food straight away: Choose your food now. They pick dishes from the restaurant's own QR menu, and the order is kept for the table. Nothing is cooked before they arrive and nothing is paid online. When the cashier seats the party, the dishes go on the table's bill and to the kitchen at once.

Before you start

  • The outlet offers it. In the back office, Reservations, Your booking link, Let guests choose their food after booking is ticked for the outlet (it is, to begin with), and the outlet's QR profile is in service with ordering on. Where either is missing, the guest sees no offer at all. See Reservations: your booking link and QR.
  • The booking is still ahead. It is waiting, confirmed or arrived, and its time has not come.

The offer on the booking

The card Choose your food now is on the confirmation, right after booking, and on the booking's own page.

Choose your food now, on the confirmation and on the booking's page.
  1. Choose your food now: the card, with what happens to the food.
  2. Choose your food now: opens the outlet's QR menu for this booking.
  3. Skip, I’ll order at the table: only on the confirmation. It puts the card away. The booking's own page still offers it.

Choose the dishes

  1. Press Choose your food now. The QR menu opens, with a card for the booking above it.
  2. Choose dishes as at a table: tap a dish, choose its options, press Add.
  3. Press View cart at the foot of the screen.
  4. The cart says This is a pre-order: Your food is kept for your booking. Nothing is cooked until you arrive. You pay at the restaurant, as usual.
  5. Press Send pre-order · RM 86.40.
  6. The page says Your order is kept: Your food is kept for your booking. Nothing is cooked until you arrive.
The QR menu opened for a booking: the booking's card above the menu.
  1. Food for your booking: the day and time, the name, the party and the booking number.
  2. The line: Choose your dishes now. Nothing is cooked until you arrive, and you pay at the restaurant. Once something is kept it adds 1 order is kept for your table. You can see or take it back in My orders.
  3. Back to my booking: the booking's own page.
  4. My orders: what was sent for the booking, and its status.
  5. View cart: the dishes chosen, then Send pre-order.

The menu is the outlet's QR menu, with its prices, options and SOLD OUT marks. The prices shown are a guide: the bill is made when the party is seated.

Change or take back the food

What was sent stays kept until the party is seated. Until the booking time, the guest can add more or take an order back:

  1. Open My orders. A kept order says Kept for your table: Your order is kept. It goes to the kitchen when you get your table.
  2. Press Change or take back under it.
  3. The page asks Take this order back? Nothing from it will be made. You can choose again from the menu.
  4. Press Take back, or Keep it to leave it.
  5. To add dishes, go back to Menu, choose them and send another pre-order.

Back on the booking's page, the card is now Your food for this booking: This is kept for your table. You can change it until your booking time. Nothing is cooked before you arrive, and you pay at the restaurant., the dishes, About RM 86.40, The restaurant’s bill is the final word on the amount., and Change your food.

At the restaurant

On Windows

On the POS's Bookings, the booking shows Pre-order: 5 items, RM 86.40, and Seating them puts this pre-order on the table's bill and sends it to the kitchen. When the cashier presses Seat, the POS says Aisyah seated. The pre-order is on the table's bill and sent to the kitchen.

On Android

On the POS's Bookings, the booking shows Pre-order: 5 items, RM 86.40, and Seating them puts this pre-order on the table's bill and sends it to the kitchen. The dishes are listed under it. When the cashier seats the party with Seat, it does exactly that.

When the party is seated:

  • The dishes go on the table's bill at today's prices, with tax, promotions and vouchers as for any QR order.
  • The kitchen tickets print, and the master slip if the POS prints one.
  • The guest's phone becomes the table's: its booking card turns green, You are at table T6: Booking R26-00042. The food chosen for it has gone to your table's bill. Anything you order now goes to your table.

In the back office, Reservations shows the pre-order under the guest's name in amber, Pre-order: 5 items, RM 86.40, which opens the dishes; after the seat, Pre-order on the bill: 5 items; after a cancel, Pre-order discarded: 5 items.

When the food can no longer be changed

The card says why, in an amber line, and the cart refuses:

The lineWhy
The time of your booking has come. Please order at your table.The booking time has passed.
You have your table. Please scan the QR code on your table to order more.The party is seated.
This booking was cancelled, so no food can be ordered for it.The booking was cancelled. Its kept food is never made.
This booking is closed, so no food can be ordered for it.The booking is done or marked a no-show.
This restaurant is not taking food orders with bookings just now. You can order at your table.The outlet switched the offer off, or its QR ordering is off.

The QR menu's opening hours, a pause from a POS and the day end apply to sending a pre-order, as to every QR order: the menu then shows its closed notice. See When the QR page says it is closed.

What if…