FooodPosWiki

Give voucher

Give a guest a restaurant voucher (one-use codes, each printed on a slip) or a member voucher (straight into a member's account) from the POS's table screen. What may be given, how many, today's limit, a manager's approval, the slips, and every message. On the Windows and the Android POS.

Who uses it:CashierManagerWhere:Windows POSAndroid POS
On this page

Give voucher hands a guest a voucher there and then: to say sorry for a late dish, to thank a regular, or to bring someone back next week. There are two kinds:

  • A restaurant voucher: the cloud makes one-use codes, and the POS prints a slip for each code. The guest shows the slip on a later bill.
  • A member voucher: a voucher from the Member Portal goes into a member's account. The member uses it through their membership when they pay.

What a voucher takes off, its minimum spend and how long it lasts are all set in the back office. The POS sends no value of its own.

Before you start

  • A Main POS or a Sub POS. A Waiter POS has no Give voucher. On Windows, a POS that works through its Main POS on your own network has none either: give it at the Main POS.
  • The internet. The cloud makes every code and the Member Portal gives every member voucher. Offline, nothing can be given (see What if…).
  • Something to give. A restaurant voucher must have Can be given at the POS ticked in the back office, under Vouchers. See Vouchers: giving at the POS. A member voucher must be ticked under Member, Settings, Member vouchers the POS may give. See Settings: Member vouchers the POS may give.
  • The right "Give away a voucher". It is in POS access groups. Without it, a manager approves with their PIN on the spot.

Open Give voucher

  1. On the table screen, press 🎁 Give voucher in the bar along the bottom, after Refund.
  2. If you may not give vouchers yourself, the POS asks for a manager first (see A manager approves).
  3. The window asks the cloud what may be given: Asking what may be given…
  4. It then shows the two kinds. If Member is not on for your restaurant, the Windows POS goes straight to the restaurant vouchers.
The table screen: Give voucher is in the bottom bar, after Refund.
  1. Give voucher: opens the window. Its hover text says Give a restaurant voucher or a member voucher away, and print its slip. A System Button profile in the back office may hide it (see System Button).

A manager approves

When the person signed in does not hold Give away a voucher, a manager approves before the window opens.

The manager's approval, asked before the window opens.
  1. Why a manager is asked: you may not give a voucher yourself.
  2. PIN and Staff code (optional): the manager types their PIN, with their staff code if they like. It is checked on this POS.
  3. Cancel: no voucher is given; the window does not open.
  4. Approve: the window opens. Under its title it says Approved by Siti, and every voucher given from it names Siti as the one who approved it.

Choose what to give

The first step: a restaurant voucher or a member voucher.
  1. The line under the title: A voucher given away, printed for the guest, or Approved by Siti when a manager approved.
  2. Restaurant voucher: one of your own vouchers, printed with its code.
  3. Member voucher: shown only when your restaurant is connected to the Member Portal and Member is on.
  4. Close: closes the window. Nothing is given.

The restaurant vouchers, part by part

Restaurant voucher: choose the voucher, how many, and for whom.
  1. A voucher: its name, then its terms: Min. spend RM 30.00, how long a code given now is good for (Good for 30 days, counting today, or Valid until 31 Dec 2026 when it runs to the voucher's own last day), and 17 left today when the back office set a daily limit for each outlet. On the right, what it takes off: RM 5.00 off, 10% off, or 10% off, up to RM 15.00. Tap it to choose it; the chosen one is ringed in blue.
  2. None left today: today's limit is used up at this outlet. It is greyed out and cannot be chosen.
  3. How many (1 to 5): press + and −. At most 5 codes at a time, and never more than are left today.
  4. Guest name (if you like): printed on each slip as For: Mr Lim, and kept on the give in the back office.
  5. Guest phone (if you like): kept on the give in the back office. It is not printed.
  6. Back: back to the two kinds. With Member off, this button is Close.
  7. Give and print (or Give 2 and print): the cloud makes the codes and the POS prints one slip for each.

Give a restaurant voucher

  1. Press 🎁 Give voucher, then Restaurant voucher.
  2. Tap the voucher to give.
  3. Set How many. Type the guest's name and phone if you like.
  4. Press Give and print. The button says Giving… while the cloud makes the codes.
  5. The window shows what was given: Given: 2 Next visit RM5 vouchers., each code in large type, and Valid until 15 Nov 2026.
  6. The slips print on this POS's receipt printer, one for each code, and the window says Printed.
  7. Hand the slips to the guest. Press Done to close, or Give another for the next one.
Given: the codes, their last day, and the slips printed.
  1. Given: how many codes of which voucher.
  2. The codes, as the slips print them. The last day of all of them is under them.
  3. Printed.: every slip came out. If one did not, it says Given, but not printed: and why. The codes are given all the same.
  4. Print again: prints every slip of this give again.
  5. Give another: back to the start, for a new give.
  6. Done: closes the window.

The voucher slip

Each code has its own slip, on the receipt printer, in English whatever the POS's language:

One slip for each code (here the first of two).
  1. The code, large. The guest may read it out, or the cashier may type it.
  2. The QR code: the same code, for a scanner.
  3. For and Given by: whom it was given to (when a name was typed), who gave it and when.

The guest uses it on a later bill like any voucher: the cashier presses Voucher on the sales screen and scans the QR or types the code. See Use a voucher on the bill. Scanning the slip on the sales screen opens the Voucher window with the code already in it. Each code works once.

The member vouchers, part by part

Member voucher: first find the member (left), then choose the voucher (right).
  1. Find the member: phone, card or name: type at least two letters or digits, or scan the member's card, then press Enter or Search.
  2. Search: asks the Member Portal. The members found are listed under it, each with their phone and card. Tap one. With none found: No member found.
  3. The member, once chosen, on an amber band. The member vouchers are listed under it.
  4. Change: back to the search, for another member.
  5. A member voucher: one of the templates the back office ticked, with its minimum spend, how many days it is good for, and what it gives on the right. A free-item voucher says Free item: one of … with the items by name. Tap it to choose it.
  6. Back: back to the two kinds.
  7. Give to this member: gives one voucher of the chosen kind into the member's account.

Give a member voucher

  1. Press 🎁 Give voucher, then Member voucher.
  2. Type the member's phone, card or name, and press Search. Tap the member.
  3. Tap the voucher to give.
  4. Press Give to this member. It says Giving… while the Member Portal answers.
  5. The window says Given: Welcome RM10 to Ta* M** L***., with the voucher's Serial in large type and Valid until … (or No end date). The member's name is partly hidden, as it is on the slip.
  6. Press Print slip if the member wants paper. It is not printed by itself: the voucher is already in the member's account.
  7. Press Done, or Give another.

The member slip says MEMBER VOUCHER, the voucher's name and what it gives, the member's masked name, the Serial large with its QR code, Valid until …, Used through your membership when you pay. and who gave it and when.

On Android

The Android POS asks the same things in its own window, with a few differences:

  • The window's title follows the step: Give voucher, then Restaurant voucher or Member voucher.
  • The first step always shows the choices: with Member off, only Restaurant voucher (Printed with its code: the guest uses it on a later bill.).
  • The vouchers are under Which voucher?. If only one may be given, it is already chosen. The boxes say How many, Guest name (optional) and Guest phone (optional).
  • The buttons are Back, Cancel and Give and print. After giving: 2 vouchers given: Next visit RM5, the codes, Valid until …, then Done and Print again.
  • For a member, the search box Member phone or card with Find and the vouchers are on one page; the button is Give, then Print a slip.
  • A person without the right sees Giving away a voucher needs a manager. and the manager's PIN first.
The restaurant voucher step on Android.
  1. Which voucher?: the vouchers that may be given, each with what it gives and its terms under its name.
  2. How many: 1 to 5, never more than are left today.
  3. Guest name (optional) and Guest phone (optional).
  4. Give and print: gives, then prints the slips.

What if…

On Android

For a refusal of the cloud, the Android POS shows the cloud's own sentence in English, for example Only 2 more of this voucher can be given today at this outlet. When it may have been given, it adds It may have been given: Try again sends the same give, and nothing is given twice.