Troubleshooting

When something does not work: what the message means and what to do.

• The internet is downWhat the POS shows when it cannot reach the cloud (the amber line, the unsynced count, No network), what keeps working, what to check, when to worry, the 12-hour sign-in, and what happens when the line is back. On the Windows and the Android POS.
• A pairing code is refusedEvery refusal Set up this POS (and This POS is no longer paired) can show when a pairing code is typed, on the Windows and the Android POS - no internet, an invalid or expired code, a code made for the other platform, too many wrong codes, a switched-off POS, a suspended restaurant - why each happens and what to do.
• Sign-in is refusedEvery message a refused sign-in shows, on the POS, in the back office and in the Boss app, what each one means and what to do. A wrong PIN or password, the wait after too many, a PIN that cannot be used, a POS that needs the internet once, a person signed out by the cloud, a POS-only account at the back office, and a suspended restaurant.
• The cloud refused a bill or a paymentThe red 1 refused chip, the list The cloud refused this work, a bill marked The cloud refused this bill, and a payment the cloud would not record. Why the cloud refuses work, what each kind means for the bill and the money, and what a manager does, step by step, on the Windows and the Android POS.
• Unsynced bills before day endWhat it means when the Day End screen lists POS terminals with work not yet sent, or POS terminals not heard from, and the back office says Unsynced bills. Why it matters for the day's figures, how to get the bills through, and when to use Force, on the Windows and the Android POS.