The scale does not read
Read scale gives no weight: check the scale, its cable and its page in Hardware, then connect it again.
On a dish sold by weight, ⚖️ Read scale on the quantity pad takes the weight from the scale. When it says the scale is not connected or not answering, check these few things.
The Scale page
HardwareClose
Read a scale on this POS
OnOff. USB device 1A86:7523 is chosen but not being read.
TareZero4Connect3Stop
What this POS can see5
Refresh
- Read a scale on this POS: must be On. Off, there is no Read scale button.
- The status: what the POS is connected to now, and the weight on the pan.
- Connect: opens the scale now.
- Zero: tells the scale its empty pan is nothing.
- What this POS can see: the scales plugged into this POS. Refresh looks again.
- Save: keeps the choice on this POS.
Check in this order
- Check the scale is switched on and its cable is plugged into this POS.
- Tap ⚙, 🔌 Hardware, then ⚖️ Scale.
- Check Read a scale on this POS is On.
- Under What this POS can see, press Refresh, then tap your scale. not plugged in now means the POS cannot see it: plug the cable in again.
- Press Connect, and put a plate on the pan. The weight shows.
- Press Save, then try ⚖️ Read scale again.
On Android
The switch is Use a scale on this POS. The first time, Android asks whether the app may use the USB device: tap Allow. Until you do, Read scale says Android is still asking for permission to use the scale. Answer that, then press again.
If something goes wrong
- The weight has not settled. Keep the plate still and press Read scale again.: wait a moment, then press again.
- The scale is over its limit, or it needs zeroing. Take the load off and press Zero.: empty the pan, press Zero on the Scale page, then weigh again.
- This dish is not sold by weight. Type the quantity instead.: this dish is sold by the piece. Type the quantity.