The POS says its data is damaged
The POS cannot use its saved data: stop taking orders, recover what can be read, and read what came back.
When the file in which a POS keeps its bills is damaged, for example after a power cut, the POS stops and shows This POS's saved data is damaged instead of the tables. It takes no orders until the data is recovered. Nothing is deleted.
The screen
This POS's saved data is damaged
database disk image is malformed1
Do not take orders on this machine until it is recovered. Recovering sets the damaged files aside exactly as they are, copies everything that can still be read into a fresh file, and says what came back and what did not. Nothing is deleted.2
Recover what can be read3- The reason, as the database gave it.
- What to do: no orders on this POS until it is recovered.
- Recover what can be read: starts the recovery.
Recover the data
- Take orders on another POS meanwhile.
- Press Recover what can be read. It says Recovering… keep the POS switched on. Do not switch it off.
- The POS shows This POS has recovered its data: what came back, and under Not recovered: what did not.
- Write down anything under Not recovered:. Nothing that could be read was lost. means all is well.
- Press Continue. Menus, tables and prices download again from the cloud. Sign in as usual.
On Android
The screen says Do not take orders on this tablet until it is recovered. Close the POS and open it again. Press Close the POS, then open FooodPos again. It recovers by itself as it opens, and shows the same report with Continue.
If something goes wrong
- The recovery stopped, and nothing was changed: …: close the POS, open it again and press Recover what can be read once more. If it stops again, send the POS log to support.
- This POS could not recover its data (Android): call FooodPos support. The files as they were are kept in the folder it names.
- This POS was not started from its own folder (Windows): close the window and start FooodPos from the Start menu or its desktop icon.