A gap in the receipt numbers
A receipt number seems to be missing: check it in the Numbering check, and see whether it is on its way, explained or really missing.
On this page
A bill gets its receipt number only when it is paid, so the numbers of each POS should run on with no hole. When one seems missing, the Numbering check tells you whether it is really missing, still on its way from a POS, or explained.
The Numbering check
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Dashboard ✕Numbering check ✕
Numbering check
Receipt series
Export CSV4
| Month | Series | Receipts | Missing1 | Explained2 | State3 |
|---|---|---|---|---|---|
| 2026-10 | POS T01 · HQ-T01-2610- | 245 | None missing | — | Complete |
| 2026-10 | POS T02 · HQ-T02-2610- | 86 | 2 missing: 000041–000042 | — | Missing numbers |
| 2026-10 | POS T03 · HQ-T03-2610- | 83 | None missing · Issued, not received yet: 000090–000091 | Recovered 000060–000065: POS restored from backup (Siti) | Waiting for the POS |
- Missing: None missing, or which numbers no bill carries. Issued, not received yet are numbers the POS gave and has not sent yet.
- Explained: jumps that are not missing, with their reason: Set by hand, Recovered or Renumbered.
- State: Complete, Waiting for the POS or Missing numbers.
- Export CSV: the file for your accountant.
Check in this order
- In the menu, under REPORTS, click Sales Report, then Numbering check.
- Choose the outlet, and type the month's first and last day.
- Look at State on each row.
- Waiting for the POS: the numbers are on their way. Switch that POS on, let it reach the internet, then read the report again.
- Missing numbers: on that POS, look for work that has not been sent yet, and ask who used it that day.
- Write down what you found for your accountant, and click Export CSV.
Set the next number by hand
To carry on from another number, for example to match a paper book: under MASTERS, Outlet, POS Terminal Settings, click Numbers on the setting. Type the new running number on the POS's row, type the reason in Why?, and click Set. The numbers it skips are kept with your reason, so the check shows them as explained, not missing. You can never set a number already used.
If something goes wrong
- A voided bill is not in the series: a bill voided before it was paid never had a receipt number, so it leaves no gap.
- Voided under the old rule: bills numbered when opened, the old way, then voided. Each is listed with the reason given at the till.
- Say why the number is being set by hand. It is kept with the numbers it skips.: type a reason in Why?, then click Set.